Support & Help
Expert assistance for all your continuing professional education needs.
🎥 Test your setup
Run our stream diagnostic before your webinar — quality score, speed, and network checks.
Run the stream test →💬 Talk to a person
Send us a request and we'll get back within one business day.
Contact us →📋 Policies
Refunds, cancellations, NASBA sponsorship details, and everything official.
Read our policies →Quick answers
How do I join my live webinar?
Everything runs right in your browser — nothing to download. Open the join link from your confirmation email a few minutes early. Audio plays through your computer speakers.
How do polling questions and CPE credit work?
Polling questions confirm you're engaged — about 3–4 per hour. Answer at least 75% to earn full credit for the session.
Where are my course materials?
Materials live in the Materials pod inside each session — you can download them anytime, before or after class.
When do I get my certificate?
Certificates are issued by your sponsoring society. After the course we send them your completion, and they typically issue your certificate within a few days. Self-study certificates are available in your account immediately on completion.
The video keeps buffering — what can I do?
Run the stream test first. Common fixes: close other tabs, disconnect from VPN, move closer to your router, or switch to a wired connection. We recommend at least 10 Mbps download.
Still stuck? Email [email protected] or leave a voicemail at (662) 427-3669.