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Air Canada Chatbot Disaster: When AI Gets It Wrong

Name: Air Canada Chatbot Disaster: When AI Gets It Wrong
Uploaded: 2026-11-10T22:25:20+00:00
Duration: 3 min 52 s
Description: When an Air Canada chatbot gave a passenger incorrect bereavement fare information, the airline tried to claim the chatbot was a separate legal entity. The courts disagreed—and the ruling has major implications for professional firms using AI. Learn why disclaimers aren't enough, and how to keep AI tools accountable before they talk to your clients.

3:52 · A clip from AI With Integrity, taught by Lavesh Chattlani

When an Air Canada chatbot gave a passenger incorrect bereavement fare information, the airline tried to claim the chatbot was a separate legal entity. The courts disagreed—and the ruling has major implications for professional firms using AI. Learn why disclaimers aren't enough, and how to keep AI tools accountable before they talk to your clients. From the course “AI With Integrity” (1 CPE credit, Behavioral Ethics, Basic): https://www.cpetoday.com/course/ai-with-integrity Taught by Lavesh Chattlani — President at Scalene AI Inc. | AI Strategy, Enablement & Governance, Scalene AI Inc.. More from Lavesh Chattlani: https://www.cpetoday.com/instructor/lavesh-chattlani Taught by Atiba Lewis — Founder | Principal Consultant | Finance Ops Automation (QBO/QBOA) | Integrations, Reporting & AI, ATL Workflow Automation Inc.. More from Atiba Lewis: https://www.cpetoday.com/instructor/atiba-lewis CPE Today offers live webinars, Live Replays and self-study for CPAs and accounting professionals. NASBA-sponsored (ID 167619) and an IRS-approved CE provider. https://www.cpetoday.com/ #AIWithIntegrity #AILiability #AIRisk

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