My browser says it cannot play the video

Use one of these

Chrome, Edge, Firefox or Safari, reasonably up to date. Any of them works on Windows, Mac, iPad or phone. There is nothing to install.

If you are already on one of those, update it — this message almost always means an old version.

On a work computer

Some firms lock the browser down or route video through filtering that blocks it. Two things usually work:

• Open the join link in a different browser on the same machine.
• Try it on your phone, on mobile data rather than the office Wi-Fi. It is a small screen, but it earns credit exactly the same.

If neither works, it is worth asking your IT team to allow our video for you — and tell us, because we can often confirm exactly what is being blocked.

You will not lose your credit while you sort this out

Ask us in the chat, or contact us. If you miss part of the class fixing a technical problem at our end, we will put it right.