I cannot hear anything
Video & audio
In order
- Unmute the video itself — there is a speaker icon on the player, separate from your computer’s volume.
- Check the tab is not muted. Right-click the browser tab; if it says Unmute site, that is it.
- Check which output your computer is using. Headphones you are not wearing, or a monitor’s speakers, are a common culprit.
- Refresh the page. Your attendance is not affected.
Still nothing?
Say so in the chat. If the instructor’s microphone is the problem, you will not be the only one — and we would rather hear it immediately than find out afterwards.
Still stuck?
If your class is running, use the chat inside the session — we are watching it. Otherwise contact us and we reply within one business day. If a technical problem at our end cost you part of a class, tell us and we will put your credit right.