Steven Potratz

For over 20 years, I’ve helped people learn both in the classroom and behind the scenes. I’ve built onboarding programs and trained new managers as they took on more responsibility. I’ve also helped teams learn new systems while keeping up with their day jobs. My work now includes teaching and developing continuing education for professionals. I help others with their learning and development projects and build courses of my own. Much of what I teach is about leadership, management, and working with people. I also develop and teach courses on technology and emergency medicine. When I put a course together, I start with a situation people actually run into. I want people to leave with something they can try the next time they face a situation like that. I also work and teach as an EMT. On a call, a teammate may be focused on something else when you notice a change in the patient. Working in EMS has taught me how much teams depend on clear communication, especially when things change quickly and people have to make decisions with limited information. I bring that experience into what I teach about working with others and making decisions under pressure.