Client Excellence: Communication, Tools & Tech Skills

Most practitioners have experimented with AI, but few have moved beyond using it for simple emails or basic summaries. The real breakthrough happens when practitioners move past generic interactions and learn to steer the AI toward hyper-focused outcomes. By utilizing detailed, precise prompts and providing the model with specific context, you can transform a general-purpose tool into a specialized assistant. This course explores how solo practitioners and small firms are moving their actual data into the AI workflow to get detailed answers that are grounded in their own firm’s knowledge and professional standards. We will navigate the landscape of “Custom AI,” from the simplicity of the GPT Store to the privacy-first world of self-hosted models like Ollama and OpenWebUI. We delve into how emerging technologies like Retrieval-Augmented Generation (RAG) and Model Context Protocol...

Taught by Stephen Yoss · ★ 4.7

This comprehensive course empowers professionals to revolutionize their organization’s communication and collaboration strategies using Microsoft 365’s powerhouse tools: Outlook and Teams. Participants will dive deep into the major features and functions of Microsoft Teams, including chat, meetings, webinars, and seamless integration with SharePoint for storage and real-time collaboration. They’ll discover how to leverage Teams effectively for in-office, hybrid, and remote work environments, maximizing productivity and streamlining communication across their organization. Beyond Teams, the course delves into Outlook’s advanced capabilities, offering practical tips and tricks to enhance email management, calendar organization, and contact sharing. Attendees will also explore other essential Microsoft 365 applications, such as SharePoint, Planner, To Do, Whiteboard, and...

Taught by Stephen Yoss · ★ 4.7

The role of the financial professional has shifted from reporting on the past to predicting the future, yet many practitioners still rely on manual, static workflows that fail to capture the full story within their data. This course bridges the gap between traditional accounting and modern data science by utilizing Excel’s most powerful analytical engines to turn raw numbers into defensible business intelligence. We will move beyond simple averages, exploring how to use the Analysis ToolPak for deep statistical dives and leveraging Dynamic Arrays to build fluid, auto-updating models that respond to changing business conditions in real time. Participants will explore a modern analytics workflow that balances classic statistical rigor with cutting-edge efficiency. We will examine how to implement regression analysis for more accurate budgeting, utilize advanced forecasting functions...

Taught by Stephen Yoss · ★ 4.7

Financial professionals can transform their daily workflow with this comprehensive training designed specifically for accountants and business analysts. Participants will discover how to leverage advanced Excel formulas, including VLOOKUP, XLOOKUP, dynamic arrays, and logical functions that streamline complex calculations and automate routine tasks. This practical approach focuses on real-world applications, showing professionals how to reduce hours of manual work into efficient, automated processes that minimize errors and maximize productivity. Beyond powerful formulas, participants will gain hands-on experience with pivot tables, the cornerstone of modern business reporting. The course demonstrates how to create dynamic reports, implement advanced calculations, and design intuitive data visualizations that enhance decision-making capabilities. Professionals will walk away with...

Taught by Stephen Yoss · ★ 4.7

Accounting professionals face a critical technological shift with the discontinuation of QuickBooks Pro and Premier sales in 2024. This course explores the transition to modern platforms, including QuickBooks Online, Xero, Zoho Books, FreshBooks, and more. Participants will gain insights into key features, integration capabilities, add-on solutions, and payroll and reporting functionalities. Learn strategies for seamless implementation and discover how to guide clients effectively through this change. Comparative tables and expert insights will equip you to make informed recommendations for your practice or small business. Attend this session and learn more about platforms available for small businesses.

Taught by Brian Tankersley · ★ 4.5

Most professionals routinely use Word, Outlook, and PowerPoint, but many are self-taught and, as a result, have not used many of the best features of these three applications. Consequently, they often use “brute force,” inefficient means when working with these three components of Microsoft Office. If that describes you, carve time out of your schedule to participate in this four-hour session, because in it, you will learn how you can work much more efficiently when using these tools.

Taught by Brian Tankersley · ★ 4.5

In today's world of "Big Data," every business professional is a data analyst to some extent. This is especially true for auditors, who increasingly rely on data analytics to identify situations that require follow-up and investigation. Those who master the tools and techniques for thorough data analysis can achieve superior results in less time. Join our dynamic session to unlock the full potential of data analytics! You'll explore various tools and techniques, including Excel, multiple Excel add-ins, and Microsoft's Power BI application. Whether you're looking to enhance your skills or dive deeper into the world of data analytics, this course is designed for you. Our expert instructors will guide you through practical, real-world examples, ensuring you grasp the key concepts and apply them effectively. Don't miss this opportunity to elevate your data analysis skills and stay...

Taught by Brian Tankersley · ★ 4.5

Protecting yourself from ransomware requires more than just anti-virus software. Additional technology protections are necessary. Further, business continuity, legal and regulatory, and cybersecurity insurance considerations should all be a part of your risk abatement strategy. Attend this session to determine if your current level of ransomware protection reduces your risk to an acceptable and identify ways to ensure that you are protected.

Taught by Brian Tankersley · ★ 4.5