Where is my certificate?

Where to look

Your certificates are in your account and can be downloaded any time.

Self-study certificates appear immediately on completion. For a live webinar, your certificate is issued once the session has settled and your attendance has been scored — usually within a few minutes of the class ending, occasionally longer.

If it is not there

• Check you have met the attendance threshold — 75% of the check-ins. If you think you did and it is not showing, contact us and we will look at your session.
• Check the name on your account. Certificates carry your name as we hold it.

If a detail is wrong

Tell us and we will reissue it. A certificate with the wrong name or hours is worth correcting properly rather than editing yourself — a state board may check it against our records.