Complaint Resolution
Type: NASBA
Last Updated: April 9, 2024
At CPE Today, we are committed to providing the highest quality of continuing education courses and customer service. We value feedback from our customers and take all complaints seriously. Our policy for resolving complaints is as follows:
Submitting a Complaint: If you have a complaint concerning any aspect of our courses or service, please submit it via our online support form at https://support.cpetoday.com You may also send an email directly to support@cpetoday.com. Please provide as much detail as possible, including your contact information, the nature of the complaint, and any relevant course information.
Review Process: Upon receipt of your complaint, our team will conduct an internal review. We aim to acknowledge receipt of your complaint within two business days and, when appropriate, a response within ten business days. Please note that some complaints may take longer to resolve, depending on their nature and complexity.
Resolution: We are committed to resolving complaints fairly and appropriately.
Contact Information: For further inquiries or follow-up on a submitted complaint, please email our dedicated support team at support@cpetoday.com.